ISO 9001:2015
specifies requirements for a quality management system when an
organization needs to demonstrate its
ability to consistently provide products and services that meet customer and
applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through
the effective application of the system, including processes for improvement of
the system and the assurance of conformity to customer and applicable statutory
and regulatory requirements.
All the
requirements of ISO 9001:2015 are generic and are intended to be applicable to
any organization, regardless of its type or size, or the products and services
it provides.
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